Position Summary職位概述:

Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .

熱情友好的問候客人，確保提供高效一致的服務(wù)。對入住期間的各種需求和問題予以快速解決，銷售酒店各項(xiàng)產(chǎn)品確保利潤最大化。

Specific Job Knowledge, Skill and Ability 工作技能技巧要求：

1.Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .?

能運(yùn)用計(jì)算器材準(zhǔn)確無誤的進(jìn)行各種數(shù)據(jù)運(yùn)算。

2.Ability to read, Listen and communicate effectively in English, both verbally and in writing .

能用英語有效的傾聽和進(jìn)行溝通。

3.Ability to access and accurately input information using a moderately complex computer system .

熟練操作酒店電腦系統(tǒng)。

Required Qualifications必要的資歷要求：

1.Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .

擅長于處理賓客關(guān)系，能有效快速的應(yīng)對處理各種問題。

2.Interpersonal skills to provide overall guest satisfaction.

以較強(qiáng)的人際交往能力提高客人滿意度。

3.Ability to work under pressure and deal with stressful situations during busy periods.

能在強(qiáng)壓下勝任工作。

其他要求
語言能力：英語-良好
計(jì)算機(jī)能力：良好

聯(lián)系人：Elainezhang

上班地址：-江蘇-揚(yáng)州-揚(yáng)州市邗江區(qū)文匯西路198號